Hello Vietnam Travel makes every effort to serve our customers better. If a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes place.
For usual days:
- 30 or more days prior to departure – 10% of total purchase amount
- 10-29 days prior to departure – 30% of total purchase amount
- 6-9 days prior to departure – 50% of total purchase amount
- Within 5 days prior to departure – 100% of total purchase amount
- Day of departure or no-show – 100% of total purchase amount
For public days and New Year holiday: 100% of total purchase amount
- Unused features are non-refundable.
- The cancellation fees listed here will apply to all reservations, unless the tour booked has exceptions listed under the “Special Notes” section on the itinerary page.
- Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately. We will not be responsible if email, mail, or faxes fail to reach us.
NOTE: We cannot grant refunds more than 14 days after completion of tour. Credit card payments incure a non refundable 3% surcharge.